CBDT warns officers against harassment
The CBDT has issued a sternly worded directive dated 16th April 2018 stating that a number of complaints are being received in the Tax Payer Services Directorate regarding harassment, misconduct and high handedness of Officers and staff.
It is stated that such incidents damage the image and reputation of the Income Tax Department and dent the efforts of the Department to position itself as a service oriented organization.
All officers and staff have been instructed to deal with the public not only with administrative efficiency but also with the requisite soft skills.
It is stated that the behaviour needs to be impeccable not only in the performance of their official duties but also decorous outside the office.
